Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. If you have questions or concerns regarding this statement, you should contact us at CustomerService@TonerLand.com.
The Information We Collect
This notice applies to all information collected or submitted on the TonerLand website.
In order to use this website, we request certain personally identifiable information from you on the registration form. During registration you are required to give contact information (such as name, address and email address). We use this information to contact you about the services on our site in which you have expressed interest. TonerLand is the sole owner of the information collected on www.tonerland.com. TonerLand collects personally identifiable information from our users at several different points on our website.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not shared with outside parties.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the "Choice and Opt-out" section.
Agents and Service Providers
We use other third parties such as a shipping company to fulfill orders, and a credit card processing company to bill you for goods and services, an email service provider to send out emails on our behalf a third party marketing provider to provide broadcast email services for us. We use Live Chat to assist you if you have questions while using our site or regarding your order. When you access our Live Chat feature, we will share your IP address as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for promotional purposes
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process service on our Web site.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you closer your browser. Persistent cookies remain on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. We set a persistent cookie to store your passwords, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
Our Commitment to Data Security
The security of your personal information is important to TonerLand. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Choice and Opt Out
If you no longer wish to receive TonerLand’s newsletter and promotional communications, you may opt-out of receiving them by emailing us at CustomerService@TonerLand.com.
Our Commitment to Children’s Privacy
Protecting the privacy of the very young is especially important. For that reason, we do not knowingly collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access or Correct Your Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct or update it by making the change on within your account after logging in or by emailing our Customer Support at CustomerService@TonerLand.com or by contacting us by telephone or postal mail at the contact information listed below. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
We post customer reviews on our web sites which may contain personally identifiable information as well as a photo of your product. We do obtain the customer's consent via email prior to posting the review to post their name and photo of the product along with their review.
If we decide to change our privacy practices, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we change how we use your personally identifiable information, we will notify, by email, and/or by means of a notice on our Web site.
How to Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 877-TONERLA (877-866-3752), or send us an email. All mail inquiries can be sent to: TonerLand, 1601 West 190th St., Gardena, CA 90248.
Effective January 18, 2011