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Toner and Ink Cartridge Installation

Always follow the printer manufacturer's guidelines for installing new cartridges. You may find directions in your printer user manual. TonerLand’s cartridges are made to follow the specifications of the original equipment manufacturer, so they will install exactly the same way.

 

Toner Cartridge Troubleshooting

POTENTIAL ISSUES

DESCRIPTION

TROUBLESHOOTING TIPS

Printer Error on Initial Cartridge Installation

Printer Error a few days after installation

 

  • Cartridge not recognized
    • “Empty” message when cartridge is new / full
  • Low toner warning
  • Re-seat cartridge error
  • C.R.U.M. error (Xerox only)
  • Supply memory error

1. Remove the toner cartridge.


2. Turn off & unplug the printer.


3. Re-install cartridge, make sure it is firmly seated.


4. Wait 5 full minutes.


5. Plug in and power up the printer.

Pages Print Blank on Initial Cartridge Installation

 

  • Blank pages
  • Installed cartridge is making a "Clicking" noise
  • Printer error message: "remove sealing tape"

1. Make sure that the sealing tape strip is completely removed from the cartridge.


2. Gently brush off or vacuum around the printer's drive gears, as well as the cartridge gears.

Lines / Streaking on Page

 

  • Light /faded print on part of the page
  • Vertical lines or streaking on printed pages

1. Gently clean the cartridge and the printer well where the cartridge is installed, assuring that the cartridge gets a good tight seal.


2. If the printer has a separate image drum or photoconductor unit, check the supply status and replace the unit if applicable.

Loose Toner on Page

  • Loos toner is on the print page

1. In the Printer software, check to ensure that the media (paper) type setting is correct based on the type of paper you are using.


2. Vacuum and clean inside the printer to remove any loose toner from the previous cartridge 


3. Check remaining life status on Fuser unit and replace if applicable.


4. If printer is on a power strip, plug it directly into an AC outlet.

5. Adjust fuser settings or replace the fuser unit

Shaded Background on Page

  • Shading on printed page

1. Gently clean both the toner drum roller and the surface of the toner cartridge well with a soft, lint-free cloth.


2. Review and change paper stock if applicable.


3. Adjust the Print Density setting in your printers controls if applicable.

Poor Page Yield

  • Your cartridge appears to be running low sooner than you expected

Factory page yield estimates are based on average 5% text/graphics coverage on the page.   If you are printing graphics or heavy text applications, coverage will be more than 5%.

For example, if you coverage is 10%, your cartridge will run out in half the number of pages specified in the factory page yield.

In order to accurately determine page yield, you will need to print a statistics page from your printer, which will provide expected page yield based on the level of text/graphics coverage on the pages you have been printing.


Inkjet Cartridge Troubleshooting

POTENTIAL ISSUES

DESCRIPTION

TROUBLESHOOTING TIPS

Printer Error on Installation

  • Error message: "cartridge not compatible"
  • Cartridge not recognized
  • Error Message "Ink cartridge depleted" or "ink cartridge low"

1. Gently wipe the contact points on the printer with a moist, lint free, soft cloth.


2. Unplug the printer from its power source for 5 minutes.


3. Firmly re-install the cartridge, making sure it "clicks" into place.


4. Re-connect the power and turn on the printer.

Cartridge Prints Blank Pages

  • Blank pages
  • Installed cartridge is making a "Clicking" noise
  • Printer error message: "remove sealing tape"

1. Remove the ink cartridge.


2. With the bottom of the cartridge facing down, press the bottom of the cartridge against a moist paper towel.


3. Re-Install the cartridge.


4. Disconnect the AC power for approximately 1 minute, and then re-connect.


5. Disconnect and re-connect the printer USB/ Parallel or HDMI Data Cable connection.

Print Color/ Quality Issues

  • Colors are missing
  • Prints lack shadows and contrast

1. Following your printer's instructions, run a print cartridge cleaning and re-alignment function.


2. With the bottom of the cartridge facing down, press the bottom of the cartridge against a warm, moist paper towel.

3.  If the cartridge is low on ink when the problem occurs, try replacing it

Poor Page Yield

  • Your cartridge appears to be running low sooner than you expected

Factory page yield estimates are based on average 5% text/graphics coverage on the page.   If you are printing graphics or heavy text applications, coverage will be more than 5%.

For example, if you coverage is 10%, your cartridge will run out in half the number of pages specified in the factory page yield.

In order to accurately determine page yield, you will need to print a statistics page from your printer, which will provide expected page yield based on the level of text/graphics coverage on the pages you have been printing.